Our Promise To You

Our Double Guarantee 

30-Day No-Risk, Money Back Guarantee

Your Eternally-Tru™ Engagement Ring, Wedding Band and Bridal Jewellery all come to you with our 30-Day No-Risk Money Back Guarantee. This means, from the date of shipment, you have 30 days to inspect your purchase, pop the question and even show it to friends and family. If you are not delighted, simply return it, unworn and unused, and we’ll give you a prompt and full refund of your purchase price. Your ring must be returned in the same condition as you received it and in its original packaging, accompanied by the Sales Invoice and this warranty. Delivery charges are not refundable and return shipping must be paid by you. Note: Your ring cannot be returned if it has been worn.

Lifetime Gemstone Guarantee

Eternally-Tru’s Tru-Diamonds™ gems last a lifetime. We’ll replace your stone without a question in the event of damage or discolouration. You pay the return shipping, but we do not charge for shipping your replacement item to you.

To claim in terms of this guarantee, please email care@eternallytru.com with your return query. As soon as we receive your email regarding your return query, a member of our Customer Care Team will contact you to process your claim. Please do not send the item back to us until we contact you.

Please do not send the item back to us until we contact you.

Enjoy your jewellery from Eternally-Tru™ for 30 days. Pop the question, get a second opinion and show it to your friends and family and if you’re not delighted, we’ll refund your purchase price.

Unlike mined diamonds, when you purchase an Eternally-Tru™ Engagement ring, set with genuine Tru-Diamonds™, you know that it's 100% conflict-free and earth-friendly - making them not only the better choice for you but the better choice for all.

You can pay later with Klarna in 3, 6 or 12 equal instalments, allowing you to spread the cost of your purchase to suit your budget. 


Want to speak to someone?
Our Customer Care Team is here to help you.

0333 043 5000


PO Box 90
CF40 9BL