This Eternally-Tru™ website and related products and/or services are made available to you in accordance with the following Terms and Conditions (“Terms”) as well as any other rules posted on the website from time to time. By using any part of the website, you signify your agreement to be bound by these Terms. If you do not agree to all the Terms you should not access or use the website.

We reserve the right to update, change or replace any part of these Terms at any time. You can review the current version of the Terms at any time on this page. Your continued use of this website following the posting of any changes constitutes acceptance of those changes. Tru-Diamonds™ is the registered trademark of Monark Global Limited (“Monark”) a company registered in England and Wales, Registration Number 3977053. Our registered address is 27/28 Eastcastle Street, London, W1W 8DH, United Kingdom.

Statutory Rights

None of the information below affects your statutory rights. We are a UK based company and all contracts for the sale of goods entered into by Monark Global Limited™ Eternally-Tru™ Division on the website will be subject to the laws of England and Wales.

Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of value added tax. All prices shown are cash prices. All products shown in this service are subject to availability. All orders are subject to acceptance of your order and prices will be confirmed on receipt of your order.

Right to cancel

All orders may be cancelled prior to despatch and all goods can be returned with 30 days of dispatch.

Pierced Earrings Return Policy

For reasons of hygiene, pierced earrings cannot be returned for refund or exchange unless defective in manufacture.

When will my order be dispatched?

Generally, Eternally-Tru™ solid gold engagement rings and wedding bands are dispatched within 21 days of you ordering. Allow 21-28 days for delivery. And Eternally-Tru bridal jewellery is dispatched within 3 days of you ordering if the items you have ordered are in stock, if not please allow 21 days for delivery. If for any reason delivery will exceed 28 days we will write to you to advise accordingly.

What do I do if an item doesn't fit, I don't like the colour or is otherwise not acceptable?

Return it to us at Tru-Processing, PO Box 90, Porth, Wales, CF40 9BL, United Kingdom with a covering explanatory letter. We will then arrange to either credit you or replace the goods, whichever you prefer.

What do I do if an item is faulty when it's delivered?

Return it to us at Tru-Processing, PO Box 90, Porth, Wales, CF40 9BL, United Kingdom with a covering explanatory letter. We will then arrange to either credit you or replace the goods, whichever you prefer.

Who pays the postage on returned items?

If you're returning something because it doesn't fit or it's not suitable, you'll need to pay the postage costs to return it to us. If you'd like us to replace the goods with another size, colour or item, we won't charge you for carriage on the replacement. However, we will refund your postage in full on faulty goods returned.

What do I do if there's any other problem with my order?

If you have any problems with an order, let us know and we will advise you exactly what steps we're going to take to rectify the problem. Write to us at Eternally-Tru™, Unit 4, Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, CF39 8ES, United Kingdom. Alternatively, you may contact us by telephone on 0333 043 5000. 

What do I do if an item fails once it's been used?

Please see our Unique Triple Guarantee. All goods supplied by Eternally-Tru™ are from official sources and are covered by the normal manufacturer's warranty. If you feel that an item has failed prematurely, please advise us. Write to us at Eternally-Tru™, Unit 4, Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, CF39 8ES, United Kingdom. Alternatively, you may contact us by telephone on 0333 043 5000 or fax 08709504042.

Data Protection

Monark Global Limited is registered as a Data Controller under the Data Protection Act 1998. The register entry contains descriptions of the sources, uses and disclosures of personal data held by the company. For further information see our Privacy Policy.

Colour Reproduction

Tru-Diamonds take great care with the colours of the products, as they appear online. The limitations of broadcasting may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Secure Technology

Please note, we will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from eternallytru.com asking you to do so then please ignore it and let us know on 0333 043 5000.

Copyright

(c) Copyright subsists in Monark Global Limited. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders' rights.